Troubleshooting the indexer?

How to troubleshoot UrlSubmitter.

Make sure the application is installed and working first.

Submission Service, moving the application to another PC

When installing the application, simply press then “Get Api Key” to licence and retrieve an api key. If you move the app to another pc, you must still press the “Get Api Key” to re-license the app on another pc, and then use your current api key.

If you still have problems, we offer a teamviewer session. Please use this form below to request this.

If Digicapcha and 2capcha do not work or you get the “FailError…” message.

Sometimes Internet Explorer is locked to tightly, so you must disable the extra security it has. This happens often on VPS servers or business servers.

Disabling Internet Explorer Enhanced Security Configuration

For Windows 2003

Windows Server 2003 is shipped with security locked down by default. Part of this locking down is Internet Explorer Enhanced Security which is an extra layer of protection when surfing the internet using Internet Explorer.

You can uninstall the entire Configuration, or just for users, or just for Administrators.

The un-installer is set up like this:

Enhanced Security

->For Administrators

->For Users

If you have non-admin users connecting via Remote Desktop or Terminal Services, you may wish to leave the Users configuration installed. This tutorial will remove it for all users.


Click Start, then Control Panel, and then select Add/Remove Programs

Click Add/Remove Windows Components

A window will pop-up, click the check mark next to Internet Explorer Enhanced Security Configuration (to uncheck it). If you’d like to only disable it for Administrators or for Users only you can click “Details” and change this setting individually.

Press Next, it will take a couple of seconds to finish, and then it’s all done!

For Windows 2008 it is a little different

First, open the Server Manager by going to Start > Server Manager

In the Server Manager browse to the Security Information section in the right hand pane and click ‘Configure IE ESC’. IE ESC is located in the very lower right-hand corner of the window.

In the Internet Explorer Enhanced Security Configuration window decide for whom you want IE ESC enabled or disabled and click OK.

It can be enabled/disabled for Administrators only or for all users

For Windows 2012 it is almost like 2008

On the Windows Server 2012 server desktop, locate and start the Server Manager.

Select Local Server (The server you are currently on and the one that needs IE Enhanced Security disabled)

On the right side of the Server Manager, you will find the IE Enhanced Security Configuration Setting. (The default is On)

You have two settings that can be disabled, one only affects the Administrators and the other all users. Make your selection to Off for Administrators, Users or both.

If the licence validates but the app does not run. Try this first.

  1. Navigate to the folder ?:\Program Files (x86)\Urlsubmission.
  2. Open the licencekey.txt file in notepad.
  3. Copy and paste the returned licence key into licence.txt and save.
  4. Exit notepad.
  5. Restart the app.

 If the licence validates but the app does not run. Try this second.

  1. Navigate to the folder ?:\Program Files (x86)\Urlsubmission.
  2. Right click urlsubmitter.exe and RUN AS Administrator.

 If you get a blank submit report then try this,

  1. Navigate to the folder ?:\Program Files (x86)\Urlsubmission.
  2. Right click urlsubmitter.exe and RUN AS Administrator.

 Teamviewer session

If you cannot get Url Submitter to work forany reason, let us know, we can do a teamvewer session with you and hopefully find out why.